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Hostess

  • , United Arab Emirates
  • Unspecified

Elegance and exclusivity in one of the most thrilling areas of Dubai

Located in the exclusive area of Palm Jumeirah, luxury, seal of the Royal Hideaway brand, accompanies each of the 279 rooms and suites to each of the 285 apartments.

Next to a magnificent private beach, the hotel compliments its rooms with exclusive service, including impressive restaurants where guests can enjoy extraordinary dishes and authentic flavours, from the award-winning Khyber restaurant to the iconic Dukes Bar. The hotel also has a relaxing indoor swimming pool on the 14th floor, as well as an innovative Kids Club for the youngest members of the family.

In addition, this 5-star hotel is home to 7 meeting rooms and spaces for weddings and is easy to access—it’s only a 10-minute drive to the Dubai and Nakheel Mall and 20 minutes by car to the Dubai International Airport (DXB), among other places of interest.

The hostess main objectives are to ensure a consistent and quality service is delivered to all guests. The associate is to assist the manager with achieving high scores on guest satisfaction surveys, recognising repeat guests and to do what it takes to ensure all reasonable guest needs are met.

We are currently looking for a Hostess

  • Welcome guests to the venue
  • Provide accurate wait times and monitor waiting lists
  • Responsible for fielding telephone calls and organising reservations, floor plans and table allocations
  • Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times
  • Assist the department to drive guest satisfaction by providing consistent guest experiences.
  • Report positive and constructive guest feedback to the manager
  • Understand the importance of the guest arrival experience – and strive for consistency
  • Assist with consistency of the restaurant presentation, labelling and signage
  • Escort guest to assigned dining or bar areas
  • Maintain a clean reception area
  • Cater to guests who require extra attention (e.g. children, elderly)
  • Assist wait staff as needed
  • Familiarity with health and safety regulations
  • Promptly handle guest queries, complaints and all issues in a professional manner and ensure that all details are communicated to the Supervisor or Outlet Manager

Experience:

  • Previous experience in a large hotel with at least 500 keys in a luxury property required
  • Pre-opening experience is an advantage 

Requirement:

  • Proven work experience as a Hostess
  • Active listening and effective communication skills
  • Flexibility to work in shifts
  • High school diploma: food safety training is a plus
  • Team spirit
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

Should you believe that you are the right candidate for the role, please apply online ONLY by submitting your full updated CV, featuring a recent photograph.

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