Host / Hostess - Belgian Beer Cafe - Crowne Plaza Dubai Festival City

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

Your day-to-day

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
  • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
  • Ensure restaurant operating equipment is clean and in working order
  • Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
  • Welcoming guests to the Restaurant, by using the Restaurant name
  • Inquiring if they have a reservation and noting it in the reservation book if they do
  • Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
  • Being attentive to guest requests
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Take telephone bookings and document in the Reservation book according to restaurant standards
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
• Maintain responsibility of cleanliness of hostess stations
• Maintain responsibility of cleanliness of all menus
• Assist with beverage service
• Assist with food service
• Maintain detailed knowledge of menu, including daily specials
• Ensure tables are cleared quietly and efficiently
• Carry food and beverage trays in a safe manner to minimize breakages
• Complete tasks accurately and clearly
• Maintain current information on all general activities of the hotel

What we need from you

• Great communication skills
• Ability to work in a team and in different functions
• Warm and inviting personality
• Ability to think calmly under pressure
• Willingness to learn open-mindedly
• Passion of food and curiosity for something new
• Basic organisation skills in restaurant operation

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

• Contact: n/a
• Reference: CatererGlobal/286857395
• Job ID: 99489450