Villa Host

Job Brief

To look after Non-English speaking guests and therefore organizing their reservations, arrivals, in house stay, requests, departures.

DUTIES AND RESPONSIBILITIES:

• To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure
• Provide a warm welcome to all guests on arrival
• To organize Non-English speaking guest's reservation, arrivals, requests, in house stay, and departures.
• To follow up on Non-English speaking guests issues.
• To ensure all customers requests are handle quickly and effectively
• Check registration cards to ensure that all details necessary have been recorded.
• Update all existing and new guests' history files as and when new information arrives.
• Monitor Guest comments cards and compile and distribute monthly guest comments.
• Anticipate and service guest requirements before requests are necessary.
• Build a rapport with all in-house guests, ensure guests are recognized and obtain specific individual preferences (likes/dislikes) in order to maintain guest history and a high level of communication within the department.
• Assess opportunities and guest complaints, taking proper, prompt, corrective action to ensure the best possible satisfaction of the guest.
• Perform analysis of guest's comments for management on a monthly basis.
• Compile and effect mailing lists when required by hotel.
• Prepare and send all compliments letters in reply to guests who have filled in the comments cards.
• Keep any records required for back up and future reference.
• Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor.
• To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival.
• To organize on a weekly basis the invitation for the Management cocktail.
• To keep up to date the Hotel golden book by asking High Profile guest to sign it.

• Preferably Diploma/Degree in Hotel Management
• At Least 2 - 3 years of experience in a similar role in a 5 Star establishment
• A passion for delivering exceptional levels of Guest service
• Effective communication skills and pleasant personality
• Fluent in German; Russian; Arabic; Chinese; Italian; Spanish)
• Island experience is a requirement
• Ability to multi-task while maintaining a positive attitude
• Possession of superior interactive skills is essential
• Knowledge of Opera
• Previous experience in tourism industry would be an advantage

• Contact: Recruitment Team
• Reference: CatererGlobal/CTG-CONST-4324
• Job ID: 99637153