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Villa Host

  • Seychelles, Africa
  • Competitive & Benefits

Job Brief

To look after Non-English speaking guests and therefore organizing their reservations, arrivals, in house stay, requests, departures.


  • To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure
  • Provide a warm welcome to all guests on arrival
  • To organize Non-English speaking guest's reservation, arrivals, requests, in house stay, and departures.
  • To follow up on Non-English speaking guests issues.
  • To ensure all customers requests are handle quickly and effectively
  • Check registration cards to ensure that all details necessary have been recorded.
  • Update all existing and new guests' history files as and when new information arrives.
  • Monitor Guest comments cards and compile and distribute monthly guest comments.
  • Anticipate and service guest requirements before requests are necessary.
  • Build a rapport with all in-house guests, ensure guests are recognized and obtain specific individual preferences (likes/dislikes) in order to maintain guest history and a high level of communication within the department.
  • Assess opportunities and guest complaints, taking proper, prompt, corrective action to ensure the best possible satisfaction of the guest.
  • Perform analysis of guest's comments for management on a monthly basis.
  • Compile and effect mailing lists when required by hotel.
  • Prepare and send all compliments letters in reply to guests who have filled in the comments cards.
  • Keep any records required for back up and future reference.
  • Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor.
  • To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival.
  • To organize on a weekly basis the invitation for the Management cocktail.
  • To keep up to date the Hotel golden book by asking High Profile guest to sign it.

Candidate Requirements :

  • Preferably Diploma/Degree in Hotel Management
  • At Least 2 - 3 years of experience in a similar role in a 5 Star establishment
  • A passion for delivering exceptional levels of Guest service
  • Effective communication skills and pleasant personality
  • Fluent in German; Russian; Arabic; Chinese; Italian; Spanish)
  • Island experience is a requirement
  • Ability to multi-task while maintaining a positive attitude
  • Possession of superior interactive skills is essential
  • Knowledge of Opera
  • Previous experience in tourism industry would be an advantage

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