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Guest Service Agent(Russian Speaker)

  • Asia
  • competitive and based on qualifications.

1. Reports directly to the Guest Relations Supervisor. 2. Provides functional assistance and direction to Front Office Team. 3. Coordinates activities and educational process in Front Office Teams. 4. Sharing the important information with all key departments regarding the VIP Guests. 5. Train and educate all key departments to collect guest’s preferences and all relevant information in order to create hotel guest’s history database. DUTIES & RESPONSIBILITIES: Overview of duties • Performs Front Office, Reception and Information operations, applying the organizational structure defined by the Front Office Manager. • Promotes the Marjan’s brand philosophy through his or her exemplary attitude, behavior, uniform, and excellent communication skills. • Forms the link and interfaces between the hotel's different departments and various points of reception. Is mobile. • Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by providing high quality services throughout their stay. • Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts. •Ensure that all Front Office Standards ,Operating Policies and Procedures are adhered •Coordinate the Arrival, Stay and Departure experience to ensure a seamless experience •Liaise with all key departments to gather the correct information •Review arrivals for the next ten days on a daily basis •Coordinate with the Front Office and Housekeeping to ensure preferences are consistently met

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