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Guest Service Agent ( Front Desk )

Job Description

What will I be doing?

As a Front Desk Agent, you will be providing excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services throughout the duration of their stay. Commitment and dedication to our service culture is an encouraged behavior to be displayed toward our guests and team member at all times

  • Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
  • Input informati0on into the computerized reservation system to update and maintain records. Calls for bell person, as needed
  • Accesses reservation system to determine unit availability and makes advance reservations or changes as required
  • Maintaining HGVC due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safe deposit boxes
  • Provides additional services by taking and delivering packages, telephone and fax messages to owners, guests, and resort staff
  • Maintains weekly owner and rental confirmation files. Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc.
  • Sorts and distributes incoming mails. Receives housekeeping and maintenance requests or work orders and contacts proper departmental personnel. Relays pertinent information to oncoming shift
  • Prepares and mails pre-arrival welcome letters for owners, exchanges, and owners' loans, including preparing arrival packets
  • Reports any unresolved problems with owners and guests to management
  • Maintains clean work area
  • Provides information on area attractions and resort amenities
  • Types correspondence and reports for management as needed.
  • Assists club owners in certain aspects of the club program
  • Assists other departments as needed and carries out other duties as assigned by management

We offer a phenomenal benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and outstanding travel benefits.


What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:

  • High school graduate or equivalent
  • customer service, cash handling, and data entry experience
  • Proficient in the English language to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments
  • Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands
  • Ability to multi-task and prioritize duties to meet timelines and demands.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Associate Degree/college diploma
  • Prior Hospitality, Front Desk, or relevant work history
  • Bilingual

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

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