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Guest Service Agent

Elegance and exclusivity in one of the most thrilling areas of Dubai

Located in the exclusive area of Palm Jumeirah, luxury, seal of the Royal Hideaway brand, accompanies each of the 279 rooms and suites to each of the 285 apartments.

Next to a magnificent private beach, the hotel compliments its rooms with exclusive service, including impressive restaurants where guests can enjoy extraordinary dishes and authentic flavours, from the award-winning Khyber restaurant to the iconic Dukes Bar. The hotel also has a relaxing indoor swimming pool on the 14th floor, as well as an innovative Kids Club for the youngest members of the family.

In addition, this 5-star hotel is home to 7 meeting rooms and spaces for weddings and is easy to access—it’s only a 10-minute drive to the Dubai and Nakheel Mall and 20 minutes by car to the Dubai International Airport (DXB), among other places of interest.

We are currently looking for a Guest Service Agent

As a Guest Service Agent your roles is to be responsible and provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. Ensures that the DUKES Standards of Excellence in all areas adhered to and reporting to Guest service supervisor.

  • Welcome guests upon their arrival and assign rooms
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Provide information about hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Run and review daily reports/logs
  • Complete designated cashier and closing reports in the computer system
  • Accept and record wake-up call requests and deliver to appropriate department
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change

Experience:

  • Previous experience in a large hotel with at least 500 keys in a luxury property required
  • Pre-opening experience is an advantage 

Requirement:

  • Proven work experience as a Guest Service Agent
  • Opera experience
  • Active listening and effective communication skills
  • Flexibility to work in shifts
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

Should you believe that you are the right candidate for the role, please apply online ONLY by submitting your full updated CV, featuring a recent photograph.

Please note: You should never need to provide bank account details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on our site please contact us with the advertiser's company name and the title of the job vacancy.