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Guest Relations Manager

  • Maldives, Asia
  • $1,000.00 - $ 1,500.00/Monthly

Job Requirements
• German Speaking is an advantage
• Fluent English – speaking and writing
• Graduate of Hospitality or any Business-related courses
• At least 2 years of experience in a similar role
• Excellent communication and service skills
• Excellent interpersonal, organizational, and listening skills and self-motivated
  • Language required: German and English.

Primary responsibilities:

• Be present at the Reception Lobby during duty hours. Ensure Reception desk is manned
• Acknowledge and greet all guests coming into the reception. Provide assistance and information as required. Handle all guest requests with efficiency and ensure all communications are clear.
• Provides all communications both external and internal professionally and with a good level of language skills.
• Ensure the Reception Lobby is always neat and clean.
• Help guests with the internet. Provide technical support as and when required.
• Booking excursions and trips and special dinners. Ensure all event orders are confirmed and communicated correctly on time.
• Record and log all guest messages, ensuring all the messages are delivered within the standards outlined in the SOPs and Core Practices
• Ensure guest confidentiality is always maintained, refrain from always discussing guest issues with outsiders or other team members, unless specifically requested by your line manager. Never disclose guest details to an outside caller
• Inform relevant feedback from guests, outsiders, and staff in the hotel to the Department Heads.
• Maintains a high level of product knowledge of the hotel and local areas to provide guests as requested.
• Extends fully cooperation within and between departments.
• Provides all charges are allocated in accordance with the hotel credit policy.
• Inform concerned department events (emergency cases, accident, the failure of the system etc.).
• Strictly follows the emergency procedures of the hotel.
• Assists in front office, reservation, and others when needed.

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