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Guest Relations Manager

  • , United Arab Emirates
  • Competitive

Responsibilities:

  • To manage the operation of Guest Relations, Butler Services and Guest Services Center.
  • To develop of the team through coaching, mentoring and general communications.
  • To evaluate constantly the staffing guide and plans the staff requirements to suit the operational requirements.
  • Responsible effective communication of VIP Amenities with Housekeeping, Culinary, Concierge, Front Office, Reservations and Sales.
  • Is the key person to meet and greet VIP guests upon arrival and departure.
  • Main contact for top VIP guests
  • Analyzes guest preferences and prepares reports for improvement on Guest Satisfaction.
  • Preparation of guest turn down letters.
  • Liaison with VIP guests for private business meetings in suites/function rooms.
  • Pre-arrival communication, arrival experience, check in procedure, billing and check out procedures.
  • Analyze and record all guests’ feedback and continuously drive for improvement.
  • Monitor in house guests’ satisfaction and manage guests’ complaint.
  • Conduct performance review and take disciplinary action to address performance challenges.
  • Select, train, evaluate, motivate coach and discipline the Butler team to ensure a high level of service accordingly with Mandarin Oriental Hotel Group standards.

Requirements: 

Minimum experience 2 years in the same role in a high luxury hotel environment

  • Bachelor’s Degree in Hotel Management or relevant education
  • Must be professional, having excellent presentation, organization and effective time management skills.
  • Excellent leadership skills and ability to motivate his/her team.
  • Great interpersonal skills

Advertised: 01 Nov 2022 Arabian Standard Time
Applications close: 01 Dec 2022 Arabian Standard Time

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