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Guest Relations Manager

  • Seychelles, Africa
  • Competitive & Benefits

Job Brief

The Guest Experience Manager is a 'key person'. He/she acts as a host of the hotel by providing assistance to the guests. Participates in all services offered to the guests by displaying accurate, updated relevant information.

DUTIES AND RESPONSIBILITIES:

  • Providing exceptional service to guests - Acts as an ambassador for the Hotel
  • Implementing plans to improve customer satisfaction
  • Assisting with guests queries/disputes
  • Resolving complaints effectively
  • Sharing tips with the team to enhance customer service
  • Handling the arrival and departure of guests
  • Ensure Guest Relation Team, are productive verses their role and responsibilities
  • Ensure People development prevails within the team - to boost performance
  • Acting as a communication hub between guests and team members/Management
  • Informing guests about updates of services
  • Liaising with different Managers to implement plan or activities to improve customer satisfaction
  • Providing reports to senior manager on the activities
  • Handles all administrative tasks related to the Position
  • Reports to the Front Office Manager

Candidate Requirements :

  • Preferably Diploma/Degree in Hotel Management
  • At Least 2 - 3 years of experience in a similar role
  • Effective communication skills and pleasant personality
  • Fluent in English, a second language is a plus (German; Russian; French; Italian; Spanish etc)
  • Island experience is a requirement
  • Possession of superior interactive skills is essential
  • Possession of leadership skills is essential
  • Knowledge of Opera
  • Previous experience in tourism industry would be an advantage

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