Guest Relations Manager

Job Brief

The Guest Experience Manager is a 'key person'. He/she acts as a host of the hotel by providing assistance to the guests. Participates in all services offered to the guests by displaying accurate, updated relevant information.

DUTIES AND RESPONSIBILITIES:

• Providing exceptional service to guests - Acts as an ambassador for the Hotel
• Implementing plans to improve customer satisfaction
• Assisting with guests queries/disputes
• Resolving complaints effectively
• Sharing tips with the team to enhance customer service
• Handling the arrival and departure of guests
• Ensure Guest Relation Team, are productive verses their role and responsibilities
• Ensure People development prevails within the team - to boost performance
• Acting as a communication hub between guests and team members/Management
• Informing guests about updates of services
• Liaising with different Managers to implement plan or activities to improve customer satisfaction
• Providing reports to senior manager on the activities
• Handles all administrative tasks related to the Position
• Reports to the Front Office Manager

• Preferably Diploma/Degree in Hotel Management
• At Least 2 - 3 years of experience in a similar role
• Effective communication skills and pleasant personality
• Fluent in English, a second language is a plus (German; Russian; French; Italian; Spanish etc)
• Island experience is a requirement
• Possession of superior interactive skills is essential
• Possession of leadership skills is essential
• Knowledge of Opera
• Previous experience in tourism industry would be an advantage

• Contact: Recruitment Team
• Reference: CatererGlobal/CTG-CONST-4329
• Job ID: 99186653