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Guest Relations Manager
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United Arab Emirates, Middle East
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Unspecified
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Permanent
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Expired
Anantara Downtown Dubai Hotel invites you to an elegant sanctuary at the centre of the UAE’s most dynamic city. Choose iconic cityscape and Burj Khalifa views from spacious modern rooms and suites just moments from Dubai Mall, Dubai Fountain, Dubai Opera, and the impressive tower itself. Choose complete convenience for easy exploration and total comfort in unrivalled Thai-inspired Anantara hospitality.
KEY DUTIES AND RESPONSIBILITIES
- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
- To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments.
- Conduct daily shift briefings/meeting’s and pass on all information to team-members.
• Previous experience in Front Office as Guest Relations Manager
• Excellent communication skills in European Languages
• Experience with Front Office Systems
• Proficient in English, both written and spoken
• Excellent communication skills in European Languages
• Experience with Front Office Systems
• Proficient in English, both written and spoken
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