Recent Notifications

You have no new notifications

Guest Relations Executive (Hostess) - Mina A' Salam Hotel Outlets - Madinat Jumeirah Resort

  • , United Arab Emirates
  • £0 - £0

About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Mina A’Salam, Jumeirah Al Qasr, Jumeirah Al Naseem and a collection of 29 traditional summer houses known as

Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

As Guest Relations Executive (Hostess), you will provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards and maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual. You will as well be responsible for the warm welcome of all the restaurant’s guests in a friendly and timely manner, the first and last point of contact with the guests as well as ensuring a fond farewell of each guests encouraging them to return.

Your key responsibilities will include:

Main Duties:

  • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
  • Identify and take all opportunities to enhance the quality of service.
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures.
  • Offer assistance to colleagues when required, to ensure designated work goals are met.
  • Demonstrate trust, support and respect towards team members in day-to-day work activities.
  • Conduct communication with customers and colleagues in a polite, professional and friendly manner.
  • Practice high standards of personal presentation in accordance with JI & MJ Grooming & Presentation Standards
  • Seek assistance from other team members, supervisors and managers when required.


  • Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
  • Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP.
  • Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
  • Greets guests, and escorts them to tables, and provides menus.
  • Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.
  • Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
  • Familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.
  • Answers telephone within 3 rings using the JI Standard script.
  • Demonstrates a sound knowledge of all menu items, MJ F&B Service procedures and JI Hygiene Standards.
  • Immediately shares guest name to relevant service staff directly after seating.
  • Informs staff of any specific guest request or needs
  • Fully certified in the use of Epicure Restaurant Reservation system
  • Responsible for the collection and input of any relevant guest history in profile
  • Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.


  • Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job.
  • Complete cleaning, opening & closing checklists when instructed by senior colleagues.
  • Assist in recording inventories/ stock-takes as required.
  • Ensures that all menus, wine lists and dock presenters are clean and in top condition.

Other Duties

  • Demonstrate knowledge of individual contribution to department objectives.
  • Attend training sessions as scheduled.
  • Suggest to manager or departmental trainer any training needed to enhance performance.
  • Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required.
  • Report any possible theft or misuse of Resort property immediately to a member of management.
  • Carry out any other reasonable duties as assigned by the Outlet Manager/ Assistant Manager/ Team Leader or Senior Management.

Financial Accountability

  • Maximize the outlet’s capacity through proper seating of guests and reservation management
  • Ensure that care is taken in the handling of all operating equipment so as to minimize breakage/damage.
  • Ensure all bills are checked for accuracy prior to presentation.
  • Adhere to all JI Cashiering and cash handling Procedures at all times.

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Secondary Education
  • 1-2 year in Guest Service experience in a 5 star hotel
  • Fluent in English
  • Knowledge of Food and Beverage applications (Epicure, Micros)
  • Knowledge of basic Microsoft Office
  • Additional language (Desired)

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry. 

Please note: You should never need to provide bank account details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on our site please contact us with the advertiser's company name and the title of the job vacancy.