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Guest Relations Agent

1.1.1.Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.

1.1.2.Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)

1.1.3.Register and process check in/out for all VIPs guests efficiently and professionally. Escort VIP guests to their rooms.

1.1.4.Update guest information into the computer after a complete check in.

1.1.5.Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.

1.1.6.Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed

1.1.7.Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time

1.1.8.Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up

1.1.9.Handle issuance of guest room key cards and ensure effective control for guest security.

1.1.10.Ensure that all messages, mails and packages are delivered to the guest room.

1.1.11.Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.

1.1.12.Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

1.1.13.Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.

1.1.14.Follow up with Bell desk regards shuttle Bus.

1.1.15.Daily courteous calls to VIP rooms, so too with other guests.

1.1.16.Report any unusual occurrences or requested to manager.

1.1.17.Be aware of the hotel accident Prevention Policies.

1.1.18.Ensure the cleanliness and neatness of front office area.

1.1.19.Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs.

1.1.20.Re-announce VIP rooms to Housekeeping and F&B departments.

1.1.21.Check if all departure details for the day have been taken, as well as for the next day.

1.1.22.To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.

1.1.23.Check VIP rooms after amenities are placed.

1.1.24.Coordinate with the lobby manager regards arrival & departure transport arrangements for the day.

1.1.25.File daily guest relations report and documents systematically.

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