Guest Relation Supervisor (m/f)

An Exhilarating Opportunity
Looking to be a part of an award-winning team that leads at the forefront of guest satisfaction innovation? We have the perfect opportunity currently available for a dynamic personality focused on delivering first-of-its-class gastronomic experiences at FIVE Hotels and Resorts, dare-to-be-different destinations that capture the glamour and vibe of Dubai and Zurich.

FIVE's exciting new project, FIVE Zurich, which opened on 30th June 2022, is a newly revamped lifestyle hotel and Swiss hotspot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali as regular guests. Set to be a huge success, overlooking the city center from Zurich's stunning Uetliberg plateau, this property is home to 87 suites and rooms as well as 7 award-winning and new culinary concepts centered around FIVE's hallmark musical stylings. The new FIVE hotel in Zurich seamlessly unites the very best of Swiss hospitality with FIVE's characteristic flair for exceptionally indulgent experiences for guests from the city and international visitors alike

So, stay tuned!

Our front office team are the final piece of the puzzle, they are cultured yet trendy personalities with an intuitive ability to anticipate colleagues' needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond - crafting experiences for our team members that last a lifetime.

As a VIP Concierge, you will join a committed front officeteam driven with the intent of delivering 'FIVE-star' guest experiences to an international diaspora.

As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing solutions that push groundbreaking boundaries.

You'll work closely with the management team to develop constantly evolving service goals.
Key Responsibilities

• Greet guests upon arrival and bid farewell upon departure
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
• Give courtesy calls and complete the task of Performance Monitor daily
• Maintain an active presence in the hotel lobby to greet and assist incoming/current guests
• Maintain a neat, tidy, pleasing, and professional appearance always
• Review and prepares next day's arrival reports for GC, VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
• Ensure that guest history is updated on a regular basis with accurate and pertinent information
• Assist and coordinate with the Front Office Reception team to ensure consistent services
• Actively obtain feedback from guests to improve services and facilities
• Handle guest complaints and concerns in an efficient and timely manner
• Inspect VIP room status and amenities in good order prior to guests' arrival
• Ensures that, whenever possible, guests receive personal recognition
• Escorts VIP guests to their allocated room and elaborate on all the available facilities/events/offers and room's features
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs, GC and long-stay guests, as required
• Ensures clear communication between Concierge, Front Office, and Reservations, in particular
• Report daily activities in logbook and attend daily operations briefings
• Gives a proper hand over at the end of every shift

• Live the exciting FIVE Life
• Attractive incentive schemes
• Rapid career advancement
• Team-spirited colleagues

• Hands-on approach with a 'can-do!' work attitude
• Commitment to delivering exceptional guest services with a passion.
• Passion for guest service.
• Knowledge of Opera is an asset.
• Must be fluent in German and English and additionally language will be advantage
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Highly organized and energetic and possess the ability to get the job done.
• Perfect grooming, always on a neat and tidy appearance
• Swiss work permit holder or EU ID / Passport holder
• Ability to find creative solutions while taking ownership for all duties and tasks assigned

• Contact: Recruitment Team
• Reference: CatererGlobal/HC-3224220
• Job ID: 99684236