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Guest Relaion Agent

  • , United Arab Emirates
  • Unspecified

Job Role:

1.1.1.Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.

1.1.2.Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)

1.1.3.Register and process check in/out for all VIPs guests efficiently and professionally.Escort VIP gussets to their rooms.

1.1.4.Update guest information into the computer after a complete check in.

1.1.5.Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.

1.1.6.Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed

1.1.7.Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time

1.1.8.Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up

1.1.9.Handle issuance of guest room key cards and ensure effective control for guest security.

1.1.10.Ensure that all messages, mails and packages are delivered to the guest room.

1.1.11.Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.

1.1.12.Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

1.1.13.Maintain continuous contact with hotelguest to ensure that any problem or complain are handle efficiently & courteously.

1.1.14.Follow up with Bell desk regards shuttle Bus.

1.1.15.Daily courteous calls to VIP rooms, so too with other guests.

1.1.16.Report any unusual occurrences or requested to manager.

1.1.17.Be aware of the hotel accident Prevention Policies.

1.1.18.Ensure the cleanliness and neatness of front office area.

1.1.19.Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs.

1.1.20.Re-announce VIP rooms to Housekeeping and F&B departments.

1.1.21.Check if all departure details for the day have been taken, as well as for the next day.

1.1.22.To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.

1.1.23.Check VIP rooms after amenities are placed.

1.1.1To be punctual on duty and ensure the same of your employees.

1.1.2Be well groomed to the standards laid down. Insist on the same standard for your employees.

1.1.3To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.

1.1.4To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.

1.1.5To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.

1.1.6To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.

1.1.7To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs

1.1.8Ensures oneself is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.

1.1.9Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR and / or the HR Manager.

1.1.10Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.

1.1.11Other duties as assigned.

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