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Guest Experience Manager

  • , United Arab Emirates
  • Competitive Salary Package and Benefits

WARM, OUTGOING, RESOURCEFUL & PASSIONATE ACHIEVER?

UPSIDE IS FOR YOU!

We are an all-inclusive, community driven living experience in the heart of Dubai, for global citizens to live, work, thrive and socialize with like-minded people.

We are looking for an outstanding Guest Experience Manager who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience.

What will I be doing?

  • Arrange a strategy to coach, train and manage the team to ensure all standards and operating procedures are met to ensure guest satisfaction
  • Should be able to multitask, expected to react promptly to guests’ requirements, inquires, actively listen and resolve guests’ complaints
  • Be the bridge and manage communication between guests and staff by promoting all amenities, conveniences and programs offered
  • Appraise team’s performance and produce reports
  • Examine activities logbook, assign tasks appropriately and implement control schedule daily

We would love to hear from you if you have.....

  • Working experience in pre openings in hospitality
  • Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
  • Hands on experience with guest relationship management software (Opera, Micros,etc.)
  • Proficiency in English, multilingualism will be considered an asset
  • Excellent problem resolution skills along with outstanding communication and active listening skills

If you feel this role is for you, please apply today!

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