Seek out opportunities for guest-centric experiences in all departments of the resort and assists resort outlets in putting processes in place to ensure that these opportunities are executed by all employees.
Work location: Lily Beach Resort & Spa - https://www.lilybeachmaldives.com/
Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees
Measures results (challenges, successes, etc.) and communicates on a weekly basis to Department head and GM
Oversee and implement Resort Guest Experience initiatives and ideas
Reviewing the arrivals during the morning meeting and highlighting VIP arrivals/high paying guests/elite guests, etc.
VIP inspections of the VIP rooms and ensuring amenities are pre-set.
Reviewing room blocking for the day and ensuring allocations are anticipatory.
Identify potential upgrades and follow up with GRO
Look for new/innovative ways to provide anticipatory service
Coordinate among all departments for seamless execution of service
Coordinate correspondence with guests pre and post stay
Assist Reservations and Front Office team to identify guests and achieve a seamless arrival experience for return guests.
Communicate successes to the Hotel in an effort to keep intensity and focus high
Glitch follow up and resolution to guest satisfaction.
Supervises the activities of the service departments in order to ensure adherence to Resort standards, policies & procedures and exceptional service delivery.
3-5 years of progressive experience
Excellent communication and negotiation skills
Guest oriented with focus on personalized service
Hands on approach running the operation
Flexibility to respond to a range of different work situations
Ability to work under pressure in a diverse multicultural team
One-click apply is an additional way to apply using your saved CV, with just one click or tap. You can add a cover letter and edit your settings at any time in My Account and can still apply in the usual way if you want to change your CV or add a cover letter before submitting your application.
Please note: You should never need to provide bank account details
or any other financial information, or make any form of payment, when applying for a job.
If you are ever asked to do this by a recruiter on our site please contact us
with the advertiser's company name and the title of the job vacancy.
Fast, simple, effective recruitment
Whether you want to advertise a single job quickly and easily or search candidates on our CV database, CatererGlobal can help you.
Qualified, experienced jobseekers use CatererGlobal to search for jobs. Our world class search technology and tools enables them to find the most relevant job. Your job!