Front Office Supervisor

JOB SUMMARY

As a Front Desk Supervisor you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:

• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Lead and coach the team towards achieving highest level of exceptional guest service satisfaction.
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts.

Qualifications

• Experience in a similar capacity in a luxury hotel and/or resort
• Knowledge in FO System
• Strong problem handling skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to work well with a large and diverse team
• Flexibility in shifts

• Contact: Mussammil Thajudeen
• Reference: CatererGlobal
• Job ID: 99016225