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Front Office Supervisor

  • , United Arab Emirates
  • Basic yearly salary in AED

The Front Office Supervisor will be responsible to support the strategic initiatives and objectives of the Front Office Department. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests, fostering an empowered environment for the team whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

Roles & Responsibilities
  • Assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
  • Lead and collaborate with the team to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
  • Support and deliver on the strategies and objectives of the front office department, taking ownership for assigned areas of responsibility and deputizing for the Head of Department in their absence.
  • With the Head of Department take a leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values.
  • Collaborates with the Head of Department, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
  • Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
  • Establish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may include working with internal and external stakeholders on adhoc projects.
  • Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Competencies & skills requirements 

  • Proven experience in a front office position, ideally within a hotel environment
  • Ability to adapt to changing service environments
  • Good leadership skills with a hands-on approach and lead-by-example work style
  • Commitment to exceptional guest service with a passion for the hospitality industry
  • Ability to find creative solutions, offering advice and recommendations
  • Personal integrity, with the ability to work in an environment that demands excellence
  • Strong communication and listening skills
  • Ability to work collaboratively across functions and cultures
  • Skilled with Microsoft Office software, especially in Excel
  • An open, positive and communicative personality
  • Ability to handle multiple challenging priorities and assignments
Personal Requirements

  • 3 years experience as a Front Office Receptionist.
  • 1 year experience in a Front Office role in UAE or Gulf Region 
  • Resort experience would be an added advantage
  • fluency in Russian or Arabic would also be an added advantage
  • Excellent communication skills
  • Must be fluent in spoken and written English

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