Front Office Supervisor

Administration

·Supervise and Ensure that the hotel’s property management system are updated correctly for Check-In, Check Out, Payment, Requests Preferences, Profile Management ,Cashiering and audits are complete as per policy.

·Lead all Reception employees by example at all times and to create a challenging and fun environment for all staff to work in.

·All Associates are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances

·All Associates may be assigned to other duties in the hotel as and when required by business levels.

·To coordinate and supervise all activities of the front desks, to ensure efficient, prompt, courteous, consistent quality and proactive service for all our guests

Financial and Revenue Responsibilities

·Ensures cash management is correctly handled

·Ensures that the pricing policy and internal audit procedures are duly applied

·Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR

·Motivates and drives the team to attain the department's targets

·Actively promote all ongoing incentive programs

Training and Talent & Culture

·Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

·Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action

·Train and instruct employees in job duties and company policies, providing support for skills development.

·Ensures that employees are well presented (uniforms, personal hygiene etc)

·Develops employees' motivation and team spirit by creating a good working atmosphere

·Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.

·Treat complaints of harassment and discrimination promptly and confidentially.

·Treat customers and colleagues from all cultural groups with respect and sensitivity.

·Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities

·Organizes the customer welcome and ensures guests have a smooth running stay at the hotel.

·Resolve customer complaints and answer customers' questions regarding policies and procedures

·Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty

·Anticipates guests' needs and preference, build relation with guest ,seek guest stay feedback to ensure that guest stay is comfortable

·Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution.

·To coordinate and supervise all activities of the front desks, to ensure efficient, prompt, courteous, consistent quality and proactive service for all our guests

·Conveys the hotel image.

• Contact: Vasudha Pathak
• Reference: CatererGlobal
• Job ID: 99442764