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Job Title: Front Office Receptionist ( Russian )
Scope of role: To assist guests in all Front Office-related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality.
·Registers guests and assigns rooms, accommodates special requests whenever possible.
·Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures.
·Understands room status and room status tracking.
·Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
·Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
·Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures.
·Uses proper telephone etiquette
·Reports any unusual occurrences or requests to Supervisor or designated Manager.
·Post charges to guests’ accounts.
·Transfer guests’ balances to other accounts as required.
·Handle cash, travelers, cheque, credit cards and direct billing requested properly.
·Responsible of keeping and releasing guests passports.
·Implements & control the policies and regulation related to staff Health & Safety,
Grooming, Service & Hygiene.
·Performs any other duties as assigned to her/him by management.
·Assist other departments, as necessary
Qualifications & Experience:
Previous experience in a Hospitality Industry.
Positive attitude and good communication skills both written and verbal.
Commitment to delivering a high level of customer service.
Ability to work on your own or part of a team.
OPERA knowledge is an advantage