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Front Office Manager
-
Cameroon, Africa
-
Unspecified Market Related US Dollars
-
Permanent
-
Expired
FRONT OFFICE MANAGER (FRENCH SPEAKING) - HOTEL - West-Central Africa - Duala, Cameroon
Valor Hospitality Partners is recruiting for a busy city hotel client.
Valor Hospitality Partners is recruiting for a busy city hotel client.
Our client is looking for an experienced French Speaking Front Office Manager to manage their hotel reception area. You will act as the ‘face’ of the hotel and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, staff allocation, reservations, reception training, financials, room allocations and guest's services.
Requirements:
ONLY APPLICATIONS WITH THE RELEVANT EXPERIENCE WILL BE CONTACTED.
IF YOU ARE SHORT LISTED YOU WILL BE REQUESTED TO ATTEND A VIRTUAL ZOOM INTERVIEW. ENSURE YOU HAVE ZOOM DOWNLOADED.
Requirements:
- French and English Speaking - Essential and not negotiable
- Proven work experience as a Front Office manager within large city hotels
- Min 3 years Front Office management experience in a hotel with 100 rooms plus
- Thorough knowledge of front office procedures and policies
- Solid knowledge of Front Office Software systems
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- Willing to work shifts
Front Office Manager Responsibilities:
PLEASE NOTE:- Supporting, training, and supervising front office staff.
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
- Handling customer complaints and special requests.
- Work closely with the reservations department regarding bookings, special requests and room allocations.
- Scheduling staff shifts and managing other HR-related tasks.
- Maintaining an orderly appearance throughout the reception area.
- Monitoring stock and ordering office supplies, including stationery and information leaflets.
- Preparing monthly management reports on customer feedback, bookings, and cancellations.
- Managing the departmental budget.
- Updating files and records.
- Enforcing all cash-handling, checking, and credit procedures.
ONLY APPLICATIONS WITH THE RELEVANT EXPERIENCE WILL BE CONTACTED.
IF YOU ARE SHORT LISTED YOU WILL BE REQUESTED TO ATTEND A VIRTUAL ZOOM INTERVIEW. ENSURE YOU HAVE ZOOM DOWNLOADED.
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