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Front Office Manager - German Speaking Preferred

  • Seychelles, Africa
  • competitive expat package

  1. Principle Accountabilities

The Front Office Manager will:

  • Ensure guests are escorted to their rooms upon arrival, and that a description of the Hotel’s facilities is provided along the way.
  • Maintain high visibility in the Lobby and Reception areas, providing assistance to guests and Front Office colleagues as needed.
  • Handles all guest concerns in a polite and professional manner, and in line with established empowerment guidelines.
  • Checks on arriving guest preferences and actions them throughout the hotel, ensuring that guest rooms are set up accurately prior to the guest’s arrival.
  • Reviews all VIP rooms and suites prior to the arrival of the guest, ensuring they are set up correctly, based on guest preferences and Hotel standards.
  • Assists in contacting guests in advance to verify booking, billing, transportation, and any additional requirements.
  • Maintains a professional and courteous relationship with all Hotel guests, making courtesy phone calls to them, and providing them with additional information on Hotel services and local areas of interest.
  • Complete a set of administrative tasks, such as leading teams, writing reports, and other specific duties related to the job function.
  • Delegate tasks to the assistant guest engagement manager and the team. This may include training and meeting attendance.
  • Greet and direct residents, visitors and handle questions/concerns efficiently.
  • Monitor reception area traffic-directing deliveries, packages, etc.
  • Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer’s image and/or contribute to the customer’s satisfaction with services performed.
  • Understand the needs of the customer, greet each customer professionally by name.
  • Computer knowledge including but not limited to Opera, Microsoft Excel, Word, and Outlook.
  • Complete required administrative tasks/compliance.
  • Ensure guest satisfaction at all times, while adhering company policies and standards.
  • Excellent interpersonal skills
  • Excellent oral, listening, writing and telephone skills
  • Ensure guest satisfaction at all times, while adhering company policies and standards.
  • Flexible in scheduling
  • Enthusiastic and pleasant personality
  • Customer service orientation
  • Team player and motivator
  • Results oriented
  • Problem solving and decision making abilities
  • Must be customer-service/team oriented
  • Assist in leading/managing all areas of Front Office
  • Leading a diverse group of people
  1. General
  • Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
  • Performs additional duties as directed by supervisors.
  • Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
  • Is fully conversant with al health and safety, fire and emergency procedures.
  • Maintains a high standard of personal hygiene, dress, uniform, and body language.
  • Is polite and professional in any situation where the image or reputation of the hotel is represented.
  • Attends meetings and training as required by supervisors.
  • Ensures that all activities are carried out honestly, ethically and within the parameters of the Seychelles local law.
  • Interacts with guests actively and soliciting feedback.
  1. Qualifications and Experience (Competencies)
  • Minimum of a college diploma in Hotel Management is required. University degree is preferred.
  • A minimum of three years’ experience in a similar position in a 5-star hospitality company.
  • Fluency in English is a must, Fluency in French or additional language is an asset.

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