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Front Office Manager

  • Egypt, Africa
  • Unspecified

We are looking for a Front Office Manager who will supervise the front desk operations ensuring consistency in service excellence.

As Front Office Manager, you will be responsible in ensuring that a high level of customer service is consistently maintained under the of Hotel Manager

This role involves in assisting all rooms and guest services functions and maintaining a high level of knowledge of the hotel services and products and will include key responsibilities such as

·Ensures all guest queries or requests are handles in a polite and efficient manner

·Greets and escorts important guest when arriving and departing as per VIP procedures

·Adheres to all company credit policies to ensure that all revenue expected will be received

·Ensures a consistently high standard of presentation is maintained for both the department and its colleagues

·Walks around the entire premises to make sure everything is in order

Qualification

1- A minimum of three years of experience as Front office manager or Assistant Front office manager in hotel or Resort

2- You must be a computer literate with effective communication skills both verbal and written in English and Arabic

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