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Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone.
Duties and Responsibilities:
·Participates in the selection of front office personnel.
·Trains, cross trains, and retains and front office personnel in accordance with Mariott standards.
·Evaluated the job performance of each front office employees
·Maintains working relationships and communicated with all departments
·Maintains master and floor level key control
·Verifies that accurate rooms status information in maintained and properly communicated
·Resolves guest related problems quickly, efficiently and courteously.
·Works within the allotted budget for the front office
·Received information from the previous shift staff and passes on additional details to the next shift staff.
·Conducts regularly schedule meetings of front office personnel.
·Follow Mariott policies and standards regarding Check-in and Check-out
·Uphold the property’s commitment to hospitality.