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Front Office Manager

  • Italy, Europe
  • Unspecified

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you deliver and manage all aspects of the front office. You’ll also create a warm atmosphere that makes our guests feel at home in our International Luxury Hotel Brand located in Rome


A little taste of your day-to-day

?Manage day-to-day staffing needs, plan and assign work. Provide mentoring, coaching and regular feedback to improve team member performance 
?Educate and train team members in compliance with national and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties 
?Ensuring the front office team delivers a great service, professional attention and personal recognition 
?Ensuring that all customers-related tasks are handled accurately and on time to improve guests’ experience
?Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction 
?Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies 
?Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk 
?Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner 
?Scheduling staff shifts and managing other HR-related tasks

What we need from you

?Preferred working experience in similar roles in International Luxury Hotel Brands

?Bachelor’s degree / higher education qualification/equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office Manager position experience

?Accounting and mathematics skills for accurate auditing and payment processing

?Senior knowledge of Opera PMS

?Problem-solving with strong verbal communication and good listening skills, for effective and pleasant interactions with guests and staff

?Knowledge of hotel operations and local activities

?Must be fluent in English & Italian language, other languages preferred

?Ambassador for loyalty program

?Leader with emotional intelligence skills

?Passion for the hospitality field and excellence in luxury service

?Flexibility

?Dedication to creating memorable experiences for our guests


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