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As the Front Office Manager you will be taking charge of a department filled with dedicated butlers, Thakuru & Assistant Thakuru team who is committed to deliver luxury service to our guest.
You'll work closely with the management & other departments to develop constantly evolving service goals and enhancing the guest experience.
KEY SKILLS & REQUIRMENT
•Commitment to delivering exceptional guest services with a passion & enjoys guest interaction
•Ability to manage budgets, revenue proposals and forecasting results in a similar sized property
•Must be proactive with a meticulous eye for detail.
•Highly organized, energetic and possess the ability to get the job done on timely manner
•Ability to find creative solutions while taking ownership for all duties and tasks assigned
•Upholds professional values, ethics, and integrity at all times
•Must be a leader of impeccable service standards and consistent quality.
•Excellent in carrying out transformative trainings.
•Understand & familiar with the competitive market trends
•Demonstrate a friendly, helpful and trustworthy culture
•Self-driven, goal-oriented and willing to challenge the status quo
MINIMUM QUALIFICATION REQUIRMENT
•Degree from a recognized University in Guest Relation Management or Hospitality
•At least 3-5 years of experience in a similar role for an international 5* hotel or Resort
•Experience with Butler / Thakuru system
•Multiple language speaking ability would be an added advantage
•Passionate to work on a remote island
•Provide an accessible management representative for guests, directing all guest comments and feedback to relevant departments
•Create a personal and mature service to guests, pairing them with suitable activities for their particular demographic
•Enhance the guest experience by providing a professional and informed contact for the guest to liaise with
•Coordinate duties and responsibilities of Supervisors, Thakuru, Butlers, Hostess and Airport Representatives for Huvafen Fushi guests
•To plan, direct, control and coordinate the activities of the team and to ensure that the highest standards of Huvafen Fushi facilities and services are established and maintained with expectations and needs met at all times
•Communication with all Resort Departments, ensuring the distribution of accurate and timely reports
•Holding daily Departmental briefings with all those staff reporting to the position of Front Office Manager
•Ensuring company procedures are followed and relevant documentation is completed in relation to no-shows, early departures and requests for refunds
•Forward planning and forecasting of future arrivals, focusing on special requests and guest requirements, and ensuring communication to relevant departments as applicable