Front Office Manager

Elegance and exclusivity in one of the most thrilling areas of Dubai

Located in the exclusive area of Palm Jumeirah, luxury, seal of the Royal Hideaway brand, accompanies each of the 279 rooms and suites to each of the 285 apartments.

Next to a magnificent private beach, the hotel compliments its rooms with exclusive service, including impressive restaurants where guests can enjoy extraordinary dishes and authentic flavours, from the award-winning Khyber restaurant to the iconic Dukes Bar. The hotel also has a relaxing indoor swimming pool on the 14th floor, as well as an innovative Kids Club for the youngest members of the family.

In addition, this 5-star hotel is home to 7 meeting rooms and spaces for weddings and is easy to access—it’s only a 10-minute drive to the Dubai and Nakheel Mall and 20 minutes by car to the Dubai International Airport (DXB), among other places of interest.

We are currently looking for a Front Office Manager

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Prepare monthly reports and budget for front office department.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Main Duties and Responsibilities:

• Evaluates the job performance of each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in the highest possible guest satisfaction.
• Maintain a high-performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times.
• Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately.
• Participate in decisions involving occupancy goals, marketing strategies and development of rates.
• Supporting, training, and supervising front office staff
• Ensuring that all guest-related tasks are handled accurately and on time to improve guests' experience.
• Scheduling staff shifts and managing other HR-related tasks.
• Ensure implementation of all hotel policies and house rules.

Experience:

• Previous experience in a large hotel with at least 500 keys in a luxury property required
• Pre-opening experience is an advantage

Requirement:

• Proven work experience as Front Office Manager or similar role
• Full working knowledge of Opera system is essential
• Active listening and effective communication skills
• Flexibility to work in shifts
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

Should you believe that you are the right candidate for the role, please apply online ONLY by submitting your full updated CV, featuring a recent photograph.

• Contact: Imran Khan
• Reference: CatererGlobal/Front Office Manager
• Job ID: 99738716