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Front Office Manager - Hotel Murano - $67,000 to $70,000

  • Tacoma, Pierce County
  • Competitive

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn't love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details
INSERT PROPERTY SPECIFIC INFORMATION (i.e. Resort Marketing Details, Sign-On Bonus, Property Specific Benefits, etc..)

What you will have an opportunity to do:

We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

  • You will oversee the Front Office operations to lead the team in helping guests discover their "Wanderlust" experience
  • You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
  • You will develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge
  • You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
  • You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
  • Participates in Revenue Optimization Committee (ROC) meetings.
  • You will lead by example to ensure all guest interactions are handled in a professional manner.
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Help to resolve problems and "WOW" guests through recovery when things aren't quite right
  • Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

What are we looking for?

  • Someone with 3-5 years experience leading a Front Office team in a service focused hotel or resort environment
  • Someone available to work a flexible schedule to include nights, weekends and holidays
  • Someone with a college degree preferred
  • Someone with a strong desire to make an impact on other people
  • Someone with an outgoing and engaging personality
  • Someone with strong Computer skills, and experience with PMS systems
  • Someone with excellent verbal and written communication skills
  • Someone with the ability to work in a fast-paced setting

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Please note: You should never need to provide bank account details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on our site please contact us with the advertiser's company name and the title of the job vacancy.