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Front Office Associate

  • United Arab Emirates, Middle East
  • Unspecified

Joining a dynamic, vibrant and customer focused team, Front Office Agent will display a positive ‘can do’ attitude and will be responsible for delivering an exceptional customer service experience to all our guests.

  • Greet and welcome all guests approaching the Front Desk in accordance with Citadines Metro Central standards.
  • Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assisting guests with their inquiries, taking reservations and performing administrational tasks.
  • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
  • Review Front Office logs, Trace File and Credit Limit daily.
  • Handle cashiering duties.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Coordinate with Front Office Supervisor in performing daily task or during the shift.
  • Have knowledge of emergency procedures and assist as needed.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Maintain and market promotions and guest programs.

Desired Skill & Expertise
  • At least 2+ years experience in working with a 4*star property.
  • Diploma or Bachelor’s degree in Business Administration or relevant field.
  • Proficiency in Microsoft Office.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
  • High level of business telephone etiquette.
  • Must have proficient organizational skills and the ability to multitask.
  • Adapt to changes in job requirements, learning and applying new skills as needed to ensure the company’s success.

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