Front Office Associate - Russian Speaker

Step into the world of Taj and join us in our endeavor to create magical experiences as we introduce the world to the art of Indian hospitality. Tajness is the soul of our culture and guides all our interactions. It is an implicit trust in our people to forge invaluable relationships by creating an emotional connect with our various stakeholders. Tajness is the way we do what we do. We bring to you a unique combination of authentic tradition and innovation, a culture we invite you to grow with.

Explore opportunities that align with your current skillset and become a part of our diverse community of “Exoticans” dedicated to delivering quality experiences. Grow with Taj at a wide array of locations across various geographies, offering opportunities that allows our associates to choose their preferred career path with focused mentoring and training, enriching both professional and personal development.

Be part of a family that strives to touch the hearts of our guests through carefully nurtured values. Trust, Awareness and Joy is something we live-by everyday.

About Taj Exotica Resort and Spa, The Palm, Dubai

Part of Indian Hotels Company Limited (IHCL) established in 1903, Taj Hotels have been a pioneer in bringing legendary Indian hospitality to the world.

Continuing this legacy in providing guests with the highest levels of personalized, intuitive service and careful attention to detail, IHCL will be introducing its newest addition - Taj Exotica Resort & Spa, The Palm Dubai. Situated on the East Crescent of the Palm and connected to a private beach, the hotel will feature 258 rooms, 67 suites, six F&B venues, a kids’ club, sprawling banquet & meeting spaces and Taj’s signature Jiva Spa. Keeping sustainability and the incomparable Tajness at the core of its offering, the hotel is poised to create exotic experiences for all its guests. Scheduled to open doors in the next few months, we welcome candidates to be part of our Pre-opening Team. Please click on your preferred department below to apply.

 Job Responsibilities

·Achieve positive outcomes from Guest queries in a timely and efficient manner

·Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

·Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

·Demonstrate a high level of customer service at all times

·Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

·Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

·Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

·Comply with hotel security, fire regulations and all health and safety legislation

·Act in accordance with policies and procedures when working with front of house equipment and property management systems

·Follow company brand standards

·Assist other departments, as necessary

·Flexible working hours as per business needs

·Welcome guests on arrival at the Hotel.

·Instantly recognize repeat guests.

·Stay abreast of the arrival list.

·Fill the Guest Registration Card prior to the arrival of the guest and obtain the guest’s signature.

·In case of non-availability of details check the same from the Guest and enter it in the database for future requirements.

·Ensure that the Guest is promptly allotted the assigned room courteously.

·To verify payment details in absence of any instructions to the contrary.

·To take advance payments/swipe the Credit Card imprint wherever necessary.

·To inform Guest Relations about arrival of the Guest whenever required and instruct Bell Desk to carry luggage to the allotted room.

·In case of Walk-in guest’s co-ordinate with the Duty manager before checking in the Guest.

·Ensure that all complaints are promptly attended to and check with the guest for Feedback.

• Contact: Ryan Amoncio
• Reference: CatererGlobal
• Job ID: 99596727