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Front Desk Agent

  • , United Arab Emirates
  • Unspecified

  • Greeting and thanking guests in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest accounts.
  • Anticipating and addressing guests' needs, and resolving their problems and complaints.
  • Assisting guests with disabilities.
  • Operating switchboard and assisting with inquiries.
  • Assisting the reservations manager with taking reservations.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing duties on a daily checklist.
  • Front Desk Agent Requirements:
    • High school diploma or suitable equivalent.
    • 1+ years of front desk agent experience preferred.
    • Well-groomed, professional appearance.
    • Outstanding written and verbal communication skills.
    • Team player.
    • Physically agile, and able to stand for extended periods.
    • Available to work shifts, over weekends, and on public holidays.

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