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Front Desk Agent (m/f)

  • Switzerland, Europe
  • Competitive Salary

An Exhilarating Opportunity
Looking to be a part of an award-winning team that leads at the forefront of front office innovation? We have the perfect opportunity currently available for a dynamic personality focused on delivering first-of-its-class gastronomic experiences at FIVE Hotels and Resorts, dare-to-be-different destinations that capture the glamour and vibe of Dubai and Zurich.

FIVE's exciting new project, FIVE Zurich, which opened on 30th June 2022, is a newly revamped lifestyle hotel and Swiss hotspot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali as regular guests. Set to be a huge success, overlooking the city center from Zurich's stunning Uetliberg plateau, this property is home to 87 suites and rooms as well as 7 award-winning and new culinary concepts centered around FIVE's hallmark musical stylings. The new FIVE hotel in Zurich seamlessly unites the very best of Swiss hospitality with FIVE's characteristic flair for exceptionally indulgent experiences for guests from the city and international visitors alike

So, stay tuned!

Our Front Office Team are the final piece of the puzzle, they are cultured yet trendy personalities with an intuitive ability to anticipate colleagues' needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond - crafting experiences for our team members that last a lifetime.

As Front Desk Agent you will join a committed Front Office team driven with the intent of delivering 'FIVE-star' guest experiences to an international diaspora.

As our ideal candidate, you have proven experience in a highly active environment. Your organisational, communication, and leadership skills are second to none and you enjoy developing solutions that push groundbreaking boundaries.

You'll work closely with the management team to develop constantly evolving service goals.
Key Responsibilities

  • Be passionate about maintaining a service standard that embraces time as the 'new' luxury and therefore deliver 'FIVE-style' service in a timely manner to the highest level of expectation - all while having fun with the FIVE Vibe!
  • Execute the daily functions of arrival and departure for guests
  • Perform registration process by obtaining data from guest and by observing the established guidelines.
  • Review all Group Resumes, VIP reports, daily business reports.
  • Maintain high standards of personal appearance and grooming.
  • Comply at all times with FIVE standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
  • Cash handling and credit processing as required, to include Gift Card redemption.
  • To support the Concierge or Telephone Operator as required.
  • Resolve guest complaints or otherwise follow up with manager.
  • Review room queue and work with Housekeeping to expedite turnover.
  • Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
  • Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
  • Post applicable charges for late check-outs requests.
  • Perform daily "bucket check report" against guest folio ensuring that charges are accurately posted, and support receipts are properly filed/attached.
  • Ensure that one's cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
  • Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
  • Ensure proper handling and documentation of guest's valuables being secured in hotel safe deposit box.
  • Be familiar with hotel services and promotions and promote them.
  • Take and deliver accurate and timely guest messages.
  • Respond to queries positively.
  • Follow department policies, procedures, and service standards, including all safety policies.
Rewards At Work! Benefits For Life!
  • Live the exciting FIVE Life
  • Attractive incentive schemes
  • Rapid career advancement
  • Team-spirited colleagues
What We're Looking For
  • Hands-on approach with a 'can-do!' work attitude
  • Commitment to delivering exceptional guest services with a passion.
  • Excellent communication in English, minimum B1 level in German
  • Minimum of 1-year previous Hotel experience and knowledge of Opera is an asset.
  • Excellent written and verbal communication, interpersonal and leadership skills.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Must be highly organized and energetic and possess the ability to get the job done.
  • Perfect grooming, always on a neat and tidy appearance
  • Swiss work permit holder or EU ID / Passport holder
  • Ability to find creative solutions while taking ownership for all duties and tasks assigned

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