Food & Beverage Manager

Role & Responsibilities

• Ensure the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to.
• Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and implements strategies where key food and beverage metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
• Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.
• Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained.
• Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.
• Establish and deliver effective programmes that advances service standards, profitability and cost control which may include working with internal and external stakeholders as required, whilst incorporating environmental concerns.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Competencies & Skills Requirements

• Proven experience in a food and beverage position, ideally within a resort
• Strong problem-solving capabilities with the ability to adapt to changing environments
• Excellent leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Strong communication and listening skills, excellent speaking, reading and writing skills
• Outstanding analytical and strategic skills improving the business from a financial perspective
• Excellent ability to work collaboratively across functions and cultures in a global environment
• Skilled with Microsoft Office software, especially in Excel
• An open, positive and communicative personality
• Ability to handle multiple challenging priorities and assignments