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F&B Supervisor

  • , United Arab Emirates
  • Unspecified

Ensure staff is working together as a team. Inspect grooming and attire of staff, and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.

Assist in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

·Ensures that guests receive quality service by providing work direction for staff

·Supervises wait staff and bus persons, verifying that their workstations are stocked neat and orderly

·Ensures that the dining room is ready for guests by checking overall condition of outlet regularly

·Insures that outlet premises is in neat and orderly condition at all times

·Provides guests with quality service by monitoring staff assignments and responsiveness

·Performs all service duties of the outlet

·Coaches staff to achieve outlet revenue goals

·Actively pushes high profit food and beverage items, and informs staff of such to increase sales

·Greets and seats guests, and makes sure that they receive prompt, courteous and efficient service

·Seeks appropriate opportunities to communicate with guests to personalise the restaurant service

·Keeps outlet premises, FF&E, silver, glass, porcelain etc. clean and in good working order

·Ensures readiness and compliance among all staff

·Utilises supervisory skills, effective communication, and motivation to maximise employee productivity and satisfaction

·Performs other duties as assigned by the supervisor/manger


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