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F&B Associate

  • United Arab Emirates, Middle East
  • Unspecified

  • Responsible for doing all preparations before and during the service like preparing tables and polish cutlery.
  • Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
  • Have an extensive knowledge of the menus and other F&B outlets.
  • Serving in either conference rooms or other F&B outlets if required.
  • Taking orders from the guests, explaining menu and advising the guest on their decision making.
  • Liaising with management for advice if required.
  • Communicating with the kitchen about the orders and being very clear about special wishes of guests.
  • Consistently upselling of food and beverages and making guests aware of the promotions.
  • To be aware about the items availabilities.
  • If necessary preparing orders like drinks and preparing snacks and breads.
  • Serving at parties and reception if required.
  • Dealing with the payments and doing closure paperwork if required.
  • Serving the guests with all F&B requirements during their stay in an attentive and efficient way.
  • Taking reservations, in co-orporations with the supervisor and hostess/host if necessary because of special requests of the guest.
  • Responsible for cleaning tasks during and after service.
  • Making sure that all the guest areas look immaculate.
  • Attending departmental meetings if required.
  • Taking feedback from the guests and notifying management about it.
Desires Skills and expertise
  • A minimum of 2+ years experience is essential.
  • Preferably experienced in high volume F&B operations.
  • Maintains great customer service to all guests.
  • Planning and organising tasks, people and supplies.
  • Excellent interpersonal and communication skills.
  • Quantified experience in food safety and hygiene.
  • Advanced customer service skills.
  • Sharing ideas for improvement.
  • Know the software in the F&B outlets to be able to put in the orders.
  • Ensuring the guests receive what they ordered, guest satisfaction is key at all times.

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