Your day to day
People
•Direct daily activities, plan and assign work ensuring you always have the right staffing numbers
•Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
•Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties
•May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
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Guest Experience
•Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests
•Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
•Carry out special requests from guests, VIPs, repeat visitors and club members
•Help guests with their questions and complaints to achieve complete guest satisfaction
•Look smart - wear your uniform with pride
Responsible Business
•Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)
•Reunite items with owners - and log any lost and found property
•Perform other duties as assigned. May also serve as manager on duty
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Financial
•Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
•Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members
Youa are a good candidate if you possess the following:
Bachelor / Hotel Management School Diploma plus four years of housekeeping/laundry experience preferably in a hotel of similar size, 350 rooms plus. Experience with managing a diverse team of 65 plus colleagues. Must speak fluent English. Other languages preferred. Previous Middle East / Asian experience would be beneficial.
This job requires ability to perform the following:
• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200
pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us
