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Executive Assistant Manager

  • Seychelles, Africa
  • Competitive & Benefits

Job Brief

Oversees all of the major operations of the Rooms Division - Reservations, Front Office, Guest Relations, Villas and Housekeeping.


  • Oversees all of the major operations of the Rooms Division - Reservations, Front Office, Guest Relations, Villas and Housekeeping.
  • Network with the other departments to exchange collaboration and information in order to ensure smooth operations in all areas of guest service.
  • Ensure that all premises and equipment in departments falling under her responsibility are kept in an optimum state of maintenance.
  • Set and maintain guest service quality standards in line with the policy of the Group and the hotel.
  • Set and maintain standard operating procedures for key processes in all departments falling under her responsibility.
  • Liaise between guests and the hotel in resolving issues, with a special attention to the German clientele.
  • Perform as duty management as per established schedule.
  • Ensure that all Hotels Constance financial control policies and procedures are strictly adhered to throughout the Rooms Divisions operations.
  • Monitor revenue and take appropriate steps in order to optimise sales and revenue in all departments falling under her responsibility.
  • Effectively schedule, monitor, and evaluate controllable expenditures to stay within the restraints of the established budget.
  • Produce and publish statistics and report as per established schedules.
  • Promote the Company Culture and ensure all the staff of her division adhere to and observe the Hotels Constance Credo.
  • Ensure that the manning is maintained at the appropriate levels in all areas falling under her responsibility.
  • Recruit, interview and hire staff as per the established policies and procedures
  • Supervise the scheduling of staff in areas under her responsibility to optimise productivity through proper deployment of staff.
  • Effectively coach, counsel, discipline, and assist department personnel in developing skills to further their careers.
  • Collaborate with Constance Academy by regularly offering her competence to conduct training sessions for the staff of the hotel as well as personnel under her supervision.
  • Evaluate staff and administer the Performance Management System.
  • Set, maintain and operate proper communication channels and instance within the areas under her direct supervision.

Candidate Requirements:

  • A minimum of 3(three) years of experience in similar role in international 5-star hotel
  • Degree in Hotel Management or equivalent qualification
  • Fluent in English, a second language is a plus (French, Italian, German etc)
  • Experience working in top of the range luxury island resorts in tropical locations will constitute a definite advantage.
  • Previous experience in a large luxury resorts of over 250 rooms and more than 5 F&B Outlets, with refined catering for the discerning and demanding traveler.
  • Excellent leadership and communication skills with the ability to maintain the highest of standards and implements company policies.
  • Proven experience in working with budget, P&L, forecasting, food cost management and inventory controls
  • Proven leadership capabilities Strong leadership skills with ability to coach, mentor, train and develop your team members
  • Experience in working in multi-cultural team

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