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·Responsible for managing, consulting, personalizing, arranging and executing the events for all Events customers.
·Responsible for the total event service process. Coordinates with the Sales Centre, Business Development Managers, relevant Hotel Departments and the customers.
·Executes all hotel events with a seamless turnover, from Business Development Managers to Service Managers, and through to post event follow up. To ensure that all customers are given consistent high level of service throughout each event.
Duties / Responsibilities:
·Coordinates all events as delegated to ensure maximum customer satisfaction
·Ensures that all department heads are informed of significant groups which will impact the Hotel operations.
·Adheres to the Hotel’s Selling Strategy for Events and Groups
·Ensures Catering Diary Booking Procedures and Group Audits adhered to.
·Continuously review procedures and processes within the department to maximize profit, increase productivity and improve efficiency
·Conducts in-house site inspection in relation with Sales Centre Managers or/and Business Development Managers
·Maintains complete knowledge of and comply with all hotel/ departmental policies and procedures.
·Reviews group arrival and Departure needs and relays information to appropriate departments
·Sets up Mini Room block for Group Events and ensures that room block is well managed so that correct rooms forecast may be achieved
·Ensures that all information for the Daily Events Sheet is complete and accurate and distributed on a timely basis.
·Makes changes to Banquet Event orders as necessary, ensuring that correct information is communicated to respective departments on a timely basis in order to best service the client.
·Identifies groups which do not have scheduled functions and communicates such to outlets in order to help them anticipate expected business levels.
·Prepares and distributes the weekly Event forecast identifying covers and sales by meal periods
·Prepares and distributes amenity request forms for specified clients. Obtain designated approvals and follow up on delivery.
·Follows up on specific files and sales objectives as delegated by the C&I Director/Assistant C&I Director.
·Ensures client files are kept organized and current with all required information.
·Monitor Event production and adjust activities, to achieve planned goals.
Qualifications: Arabic Speaker is preferred.
Minimum of 3years in management experience in events area in a luxury deluxe hotel / Middle East experience.