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Engineering Administrator

  • , United Arab Emirates
  • Competitive

Job Number 22182148
Job Category Engineering & Facilities
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

To ensure the smooth operation of the engineering department by accurate records, and logging of expenses and spare parts. Maintain all files and trace system in the engineering office in a neat and orderly manner.

SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports - 3
  • Titles of Direct Reports - Engineering Coordinators, Engineering Storekeeper

CANDIDATE PROFILE

Experience:
  • Minimum 3 years of related work experience in a 5-star Hotel or equivalent

Skills and Knowledge
  • Good k nowledge of Hotel Engineering Administration
  • Good working knowledge of computers, ability to navigate within variety software packages such as Excel, Word, Outlook, and Power point
  • Good understanding of Filing systems and Tracking
  • Good understanding of checkbook management
  • Basic understanding of inventory and cost management practices
  • Ability to communicate professionally with other departments, co-workers and 3 rd party companies.


Education or Certification
  • Graduation or minimum higher secondary school

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:
    • M onitor, follow up and update check book as per department budget
    • Prepare critique reports for P&L and HLP; and inclusive keeping track of HLP readings and Invoices
    • Assists with preparing monthly budget Forecasts as assigned
    • Participate in Annual Departmental Budget preparation
    • Responsible for Maintenance Contracts' administration, with 3 rd party vendors/contractors
    • Maintain all files and trace system in the engineering office in a neat and orderly
    • To follow up on enterprise system updates (i.e Transcendent, Guestware, Oasys), and assure full compliance
    • To coordinate all other HR related processes for the department, such as Onboarding, Job Chats, Cross-Training, Probation & Performance reviews, Training etc
    • Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager
    • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness
    • Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up to ensure problem is corrected.
    • Attend to telephone calls whenever required
    • Preparing monthly reports, filing all reports and catalogues & making sure that all forms used in the department are available
    • Maintaining a safe and hygienic work environment & Performing related duties and special projects as assigned.
    • Ensuring all associates have the proper supplies, equipment and uniforms.
    • Tracking operational needs and financial objectives are met.
    • Establishes and maintains open, collaborative relationships with associates.
    • Ensures that regular on-going communication occurs with associates in order to create awareness of business objectives, communicate expectations and recognize performance.
  • Carry out DOE's instructions or other designated person of authority


Safety and Security

Policies and Procedures
  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.


Guest Relations
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.


Communication
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.


Working with Others
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.


Quality Assurance/Quality Improvement
  • Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.


Physical Tasks
  • Enter and locate work-related information using computers and/or point of sale systems.
  • The physical ability to s tand, sit, or walk for an extended period of time or for an entire work shift.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • The physical ability to climb on a ladder to heights in excess of 10', balance, and work above the shoulder frequently.
  • The physical ability to occasionally bend/stoop, kneel, crouch, and squat
  • The physical ability to use both hands for frequent grasping and occasional fine manipulation
  • The physical ability to frequently carry up to 50 pounds of weight distances of up to 600 feet; and to frequently lift up to 50 pounds of weight from the floor to above the shoulders.
  • The physical ability to occasionally push and pull various items, such as equipment, tools etc.
  • May need to adapt to multi-temperature work environments.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatmentâ„¢.

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