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MAIN DUTIES AND RESPONSIBILITIES:
1.1.1To report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard.
1.1.2To demonstrate pride in the workplace with a high level of commitment.
1.1.3To treat all colleagues in a polite and courteous manner at all times.To give your full cooperation to all employees, and assist in a prompt, caring and helpful manner.
1.1.4To anticipate employee’s needs wherever possible and react to these to enhance employee satisfaction.
1.1.5To promote a helpful and professional image to the internal and external guests.
1.1.6To ascertain a high degree of employee’s satisfaction (to receive zero complaints about your department).
1.1.7To be aware of the hotel management, their office location, role and availability.
1.1.8To comply with the hotels legal requirements for fire, bomb threats and Health & Safety.
1.1.9To attend all training sessions as required.
1.1.10Coordinate with the hotel’s travel agency to arrange for the air tickets for new arrivals.
1.1.11Arrange for airport pickups and room bookings within the hotel for all new arrivals.
1.1.12To keep your work areas clean and tidy at all times.
1.1.13To maintain professional confidentiality and never disclose any confidential pertaining to the Company.
1.1.14To carry out any reasonable duties as requested by a HR Manager.
1.1.15To operate an efficient and accurate administration process in order to meet statutory, legal and internal requirements.
1.1.16To ensure employee hand books are distributed to all employees.
1.1.17To arrange employee’s Identity card upon completion of Visa formalities
1.1.18To arrange Name Tags for employees and outsourced staff.
1.1.19Managing the HR information system.
1.1.20To manage departmental attendance sheets.
1.1.21To assist the Paymaster in updating the attendance sheets.
1.1.22To ensure effective communication internally and externally.
1.1.23To assist the Benefits Manager and the Government Relations Officer (PRO) with administrative requirements for the smooth functioning of the department.
1.1.24Manage the HR department’s stationery requirement.
1.1.25To update all employees’ records on the employee master list and HRIS system
1.1.26Attend meetings and draft minutes of meeting to be circulated.
1.1.27Set up and conduct interviews for supervisory and line level staff.
1.1.28Assist in periodic audits of the HR department.
1.1.29Handle small projects from time-to-time.