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Job Description
HGV Now Offers Day One Team Member Benefits!
As aSpa Front Desk Coordinator,you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards!
We are seeking the following knowledge, skills and abilities to explain and demonstrate that he or she can perform the necessary functions of the job, with or without reasonable accommodation.
- Perform daily opening, closing and/or mid-shift procedures based on scheduled shift.
- Actively welcome guests with a smile and enthusiasm!
- Have a thorough comprehension of Spa services, hours of operation, facility offerings, etc.
- Provide guests with information regarding Spa services (i.e. all types of services offered and products sold).
- Book, alter, and recap services to guests and input detailed notes in spa digital system covered in training.
- Checks guests in for appointments and services and escort guests to locker room while informing them of the spa amenity offerings.
- Accurately handle guests transactions including cash handling, credit card charges, room charges, gift certificates, comps, etc., following cash handling and department policies and procedures as dictated by the Spa and HGV.
- Represent our Spa in a positive manner both by verbal communication and actions and exercise proper phone etiquette with integrity.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
Qualifications
What are we looking for?
At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to inspire the best in us, we empower our Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them.
- Must have basic computer skills.
- Have the ability to work any day of the week and any shift, including weekends and holidays.
- Previous customer service experience required.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Strong hospitality or spa experience and knowledge of spa computer system experience preferred.
- Minimum 1 year guest service experience desired.
EOE/AA/Disabled/Veterans
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
