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Concierge, Atlantis The Royal
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About The Role
A Concierge is crucial to the success of the guest stay and creating amazing experiences and everlasting memories. A true people person must enjoy working closely with guests and surrounding teams to be able to anticipate, align and surprise and delight guests through a natural and anticipatory style of service. The Concierge team has an exceptional Food & Beverage, Hotel, internal and local knowledge of Dubai so are able to enhance and make tailored guest experiences and itineraries. The Concierge is responsible for working closely with all guests to deliver detailed service options, create itinerates, arrange tours & transport along with the ability to arrange a wide variety of guest booking needs, pre and post-stay correspondence, and must have exceptional verbal and written communication skills.
A successful applicate must demonstrate a true passion for service delivery and provide bespoke suggestions and services to our guests. The candidate must constantly be enhancing and sharing their knowledge with the team to ensure a world-class and up-to-date knowledge within the team is maintained. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, Friend, or German is advantageous.