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What’s the job? This role reports directly to the Reservations Manager and the primary responsibility of this role is to align the Reservations policies and procedures to deliver Great hotels guests love and create the right environment in which our colleagues can experience our Winning Ways and IHG® commitment. Under the direction of the Reservations Manager, the Reservations Supervisor is responsible for supervising the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets. In addition to maximizing reservations opportunities for each of the DFC properties, including rooms and restaurants for Crowne Plaza DFC, Intercontinental DFC and InterContinental Residences DFC. Promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. Your day-to-day
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.