Recreation & Kids Club Manager

Job Brief

The Recreation & Kids Club Manager supervises the day-to-day operation of the Recreation and Kids Club Department. Maintains quality standards in conformity to Constance Ephelia Resort of Seychelles.

DUTIES AND RESPONSIBILITIES :

• Plan the roster and manages staff efficiently by encouraging team building.

• Making sure that all core values of Constance are adopted, respected and inculcated amongst all team members in the Recreation Department
• Being focused on continually improving service, standards, new ideas that bring about increase in revenue and increase in guest satisfaction in the Recreation and Kids Club Department
• Ensuring close coordination with Sales and Guest Relations and provide regular updates and new initiatives to buffer our social media presence

• Attends meetings as appropriate and liaise with local facilities for educational training and ideas
• Assesses training needs of self and other employees and to assist in delivering training sessions and the induction of new employees.
• Deals courteously and efficiently with customer enquiries.
• Actively promotes Recreational, Kids Club and other resort activities.
• Continually monitors the Recreation Departments performance and suggest ways of improving the service offered.
• Be knowledgeable of related services in order to provide any recommendations suitable with a life style program.
• Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Be knowledgeable in all your duties and follow the set guidelines Standard of Operation (SOP) at Constance Ephelia Seychelles.
• Be present and actively participate in meetings and training that is given by Management.
• Provide random spot checks of recreation facilities ensuring standards are adhered to and report any findings to the Hotel Manager.
• Always stay informed on other resort activities and actively promote the same.
• Be genuinely committed to clients and fellow colleagues-be aware that "clients bring clients". Take care and show ownership of the client from their arrival to their departure in your areas (circle of ownership) accommodating their needs, requests, and at all times respecting their privacy.
• Handle any accident or guests incident in a swift and professional manner.
• At all times present a healthy and well maintained appearance and proper grooming.

• Plans and executes Resort Entertainment for all age levels (0 to 16 for children and above 16 for adults).
• Hold staff briefings and meetings regularly
• Record all breakages /losses and all accidents, however minor.
• Administer monthly stock take
• Assist in the recruitment, selection and development of staffs
• Providing the Training Manager and RM with weekly reports on the development and training of the understudies.
• Ensures the registration and assessment of assigned facilities is maintained and report any problem areas to the RM.

• Ensure Occupational Safety and Health Act, local health and safety codes, and company safety and security policy are met
• Ensure a safe working and customer experience environment by facilitating safe work behaviours of the team
• Conversant and adherent to First Aid practices and Child Safety
• Ensure visibility around the resort by being involved in meeting-greeting VIPs, being present in Management Cocktail and other important events, interacting with guests and especially create awareness amongst staff and guests of the positive image and impact of the Recreation Centre.
• A close relationship between all outside contractors eg. SMAC, Boathouse, Diving and car rentals have to be maintained and terms and conditions have to be respected that was given to them from the hotel.
• A continues upgrade and ideas of packages and activities have to be implemented on a regular basis to increase revenue in your department.
• Expenses needs to be closely monitored according to budget given.

• Degree in Hospitality Management or diploma in a relevant field.
• Minimum 2 years of work experience in a similar role within a premium hotel/resort
• Demonstrates energy and enthusiasm at work place.
• The ability to manage in a diverse environment with focus on client and guest's services is essential.
• Demonstrates dedication and commitment to their role.
• Be fully conversant with all health and safety and hygiene procedures.
• Complete knowledge of all bar items listed and their preparation and
• presentation
• Have excellent communication and leadership skills.
• He or She will be highly motivated, have a passion for providing a luxury experience for all our guests, be solution oriented and be able to inspire creativity at all levels.
• Previous food and beverage experience at a leadership level is essential.
• Have excellent communication, leadership, and financial skills

• Contact: Recruitment Team
• Reference: CatererGlobal/CTG-CONST-4393
• Job ID: 99595005