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Club Lounge Attendant

  • United Arab Emirates, Middle East
  • Unspecified

POSITION PURPOSE

·To provide our Club and Suites guests with an on brand personalized arrival experience.

·Follow and implement Sheraton Club program as per Brand Standards/Guidelines.

·To effectively contribute in a high GSS loyalty composite through recognition, friendliness, helpfulness and efficiency.

ESSENTIAL FUNCTIONS

·Ensure that services provided are in harmony with our Sheraton core values

·Ensure that our guests receive an on brand experience upon arrival and throughout their stay.

·Acknowledge and recognize Club guest and Elite Platinum, Titanium, and Ambassador Members on arrival at Club Lounge.

·Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.

·Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection

·100% daily usage of the Guest Planning Screen Report to deliver preferences initiative successfully to our guests.

·Ensure compliance with PCI policies.

·Acquire the proper product knowledge needed to perform your job properly.

·Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay

·Be aware of the hotel Fire and Emergency procedures.

·Ensure at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.

·Ensure wastage is kept to the minimum.

·Support of Departmental objectives.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

·Must be proactive

·Must be able to speak, read, and write and understand the primary language(s) used in the work place.

·Requires good communication skills, both verbal and written.

·Basic knowledge of hotel food and beverage operations.

·Basic knowledge of food and alcoholic beverages.

·Basic computational ability.

·Be aware of Health, Safety, & Fire regulations and that they too abide by the terms.

Maintain high standard of personal hygiene at all time.
- Preferably Arabic Speaker

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