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Club Millesime Agent

  • , United Arab Emirates
  • Unspecified



REPORTING TO: Sofitel Club Supervisor

The Position

To be responsible for all activities relevant to Sofitel Club guests such as the reception, private check in / out, cashiering, foreign exchange and assisting guests with inquiries.


·Greet guests at all times in a friendly and helpful manner

·Register and room all Sofitel Club guest arrivals according to established procedures

·Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system

·Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements

·Maintains cashier float and ensure accurate daily report of all money received

·Cashes hotel guests’ personal and travelers checks and assists with currency exchange

·Keeps abreast of all modifications to accounting policies and procedures

·Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Sofitel Ambassadors)

·Attend to guest’s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist

·Is familiar with other Sofitel properties so that guests indicating any next destination on the registration card can be “sold” on an onward booking to another Sofitel property

·Ensure that guests depart the hotel with a positive impression of the hotel service

·Perform audit balances and prepare all reports for audit in an orderly fashion

·Maintain comprehensive knowledge of standard reservation procedures

·Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.

·Maintain exemplary department standards of behavior and appearance and attitude

·Ensure that Reception and Lounge work area is clean and in an orderly state at all times

·Performs related duties and special projects assigned

·Adhere to OH&S policies and procedures

·Set up for Breakfast, High-Tea & Cocktail Hour & ensure timely replenishment of amenities

·Forecast weekly stock intake on food and beverage in the lounge


·Post-Secondary school education or Diploma from School for Tourism & Hotel Management


·Minimum 1 - 2 years’ relevant experience in customer service/guest relations

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