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CID Clerk

  • , United Arab Emirates
  • Unspecified

We are looking for experienced and detail oriented CID Clerk to join our Rixos The Palm Dubai team.

Main Responsibilities:
  • Updating guest profiles to Dubai police website upon check in / check out
  • Matching PMS in house report with CID in house report.
  • Communicating with guests about the regulations
  • Ensuring the privacy and security of guests personal information
  • Receive each guest call in a professional and friendly manner.
  • Maintain effective communication with all related department to ensure smooth service delivery.
  • Handle every query in a polite and courteous manner and exceed guest expectations.
  • Ensure guests are greeted by name upon calling as per Rixos Standards.
  • Maintain an up to date knowledge of the hotel and local services.
  • Maintain an awareness of guest profile through the Opera guest profile system.
  • Complete management's long distance call vouchers and record them on the traffic sheet.
  • Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
  • Take messages for guests and management as per the required standard.
  • Co-ordination and information with the Front Office and any other department if required.
  • He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
  • Other duties as assigned.
  • Previous CID operation or data entry experience in branded 5 * Hotels
  • Detail oriented and excellent organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Arabic language will be added advantage

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