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Butler

  • , United Arab Emirates
  • Unspecified

  • Offer guests of the enjoyable, expertly served beverage/dining experience conforming to Taj Hotels standards of excellence for quality, professionalism and friendliness.
  • Anticipate and service guest requirements before requests are necessary.
  • Serve and clear food and beverage items in an unobtrusive and professional manner.
  • Be familiar with the wine list and in wine and beverage service, including stemware used and appropriate garnishes (this includes flaming coffee drinks and cordials).
  • Complete opening and closing side work as assigned and have all tables set according to standard.
  • Present menus and explanations for all menu items as well as specials of the day.
  • Present children’s menus, and offer crayons and coloring book when appropriate, and describe specials.
  • Utilize the hotels computer system ringing up sales, printing checks, closing checks, and completing closing readings.
  • Ascertain a guest’s satisfaction and handle any problem that may arise, informing a manager of the problem and how it was resolved or if further assistance is needed
  • Recognize and address potentially intoxicated, disruptive or undesirable guests and follow tips training guidelines.
  • Answer telephones according to the Taj Hotels’ standards and take reservations or provide information regarding the lounge or any other hotel service.
  • Greet each guest promptly, courteously, graciously with eye contact, a smile and a good posture.

QUALIFICATION REQUIREMENTS:

  • Excellent reading, writing and oral proficiency in the English language.
  • 2-year food and beverage serving and/or related food and beverage experience.
  • Above average knowledge of wines, spirits, and mixed drinks.

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