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  • United Arab Emirates, Middle East
  • Unspecified

Qualities of the person in this position include:

Are you excited about life?! This team-member is fun and energetic, always ready for new challenges and passionate about hospitality. This positive person loves to work within a team, has a curious and resourceful mindset and aims to be excellent in everything they do.

Job Summary:

  • Constantly learning and growing
  • Respectful and courteous towards everyone
  • Creates positive and memorable experiences for guests & team members
  • Always strives for ‘100% happy guests,100% of the time’

Activities of this job

  • Welcome guests and conduct personalized in-room check-in for all Residents and Two Bedroom Outdoor Jacuzzi Suite booking guests
  • Conduct room orientation for all arriving guests in JA Palm Tree Court, One bedroom and above guests in JA Beach Hotel and JA Lake View Hotel.
  • Arrange welcome room amenities for arrival and refills them on a daily basis according to the guest’s wishes, in coordination with room service.
  • Ensure all eligible guests are introduced to the entitlements of Premium Lounge and Signature benefits.
  • Provide private orientation of the Resort facilities and in-house activities.
  • Ensure that the Pre-arrival email is sent to all guests staying at The Residence & Bedroom Outdoor Jacuzzi Suite booking guests and liaises with the guest in regard to their inquiries.
  • Conduct room checks before guest arrival to ensure that the room is clean, all room preferences and amenities have been arranged and tests and checks that room equipment is functioning.
  • Ensure all guest history and preferences are updated in the guest profile and reviewed before guest arrival for guest recognition.
  • Assist with luggage delivery and collection with the coordination of the Concierge.
  • Take care of the guest’s laundry, pressing and dry cleaning with coordination of the laundry dept.
  • Maintain guest wardrobes in a neat and tidy fashion.
  • Polish the guest shoes as per the set standard
  • Offer unpacking & packing luggage services.
  • Attend to all guests’ requests, communicating and following up on these with the other departments when necessary.
  • Ensure and reconfirms all bookings the guest requested prior to his arrival such as tours, restaurant, Spa treatments, etc.
  • Assist with planning and organizing the holiday itinerary of the guests.
  • Prepare sun loungers for guests on the terrace or beach or pool as per guest preferences.
  • Ensure that the guest room is equipped with fresh ice daily.
  • Deliver newspapers, mail, and messages to the room promptly.
  • Host the Happy Hour in the Signatures Lounge and ensure the setup is suitable for the attending guests.
  • Coordinate with the concierge regarding transportation and luggage collection.
  • Check with the guest about his next arrival and offers a room reservation.
  • Check any items left behind by the guest and record in “lost and found’ logbook with Housekeeping.
  • Provide service around the Signatures Pool.
  • Prepare departure letters (heartfelt departures).
  • Coordinate with the Front desk for speedy check-out
  • Keep track and raise store requisitions for stationary items, newspapers, and all other materials related to the Signatures Lounge and the guest rooms.
  • Maintaining equipment and facilities used.

Daily activities:

  • Live the JA Way: Teamwork, Values, Be yourself, Think for yourself, Have fun!
  • Come to work in the most positive and energized spirit and mind
  • Always look and behave your best
  • Positively participate in daily departmental briefings
  • Always find something new to learn
  • Maintain Health and Safety standards for everyone
  • Ensure cleanliness and upkeep of the work area and property
  • Immediately report accidents, incidents, and maintenance in the workplace
  • Be a champion of JA Sustainability practices
  • Keep up-to-date knowledge about the organization and the department
  • Share innovative ideas for the betterment of the organization or the department
  • Report and surrender lost and found items
  • Live and grow the JA Way culture with other team members
  • Excel in performing assigned job tasks and responsibilities

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