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· Must have excellent spoken and written communication skills.
· Must have excellent customer service skills.
· Must possess a professional presentation.
· Must have a professional phone demeanor.
· Must have strong computer software proficiency.
· Must be able to handle cash and credit transactions.
· Must have ability to maintain calm, polite, and patient in stressful situations.
Duties & Responsibilities:
· Plays vital part by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
· Extend personal service and attention to all Guests
· Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
· Be aware of all special offers, promotions, and packages at the hotel to promote to guests
· Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
· Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
· Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
· Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
· Comply with quality assurance expectations and standards.
· Perform other reasonable job duties as requested.
Job Type: Full-time